Why Is Communication An Essential Skill In Each & Every Job
Each and everyone wants to nail the art of communication, be it in professional or personal life. As professionals, effective communication is essential no matter whatever industry you are in. Communication skills help you to understand and getting understood by others.
Communication skills involve listening, writing, speaking, observing, and sharing effectively. Good communication skills help you operate smoothly through life, enhancing your relationships at work. On the other hand, poor communication skills have an adverse effect on your relationships at work.
No matter which industry you work in communication skills always have a role to play. It is essential for you to interact with your team members as well as equally important to interact with the customers. A study done by Gallup shows that 74% of the employees have the feeling that they are missing out on important information at work. Clearly, we can see that this depicts a lack of effective communication.
Let us explore how effective communication can help you with your professional life:
- Problem-Solving: The art of listening and responding effectively is essential to problem-solving. It helps you resolve conflicts amicably leading to a growing and collaborative work culture and also helps to prevent the conflicts. It is essential not only for your team members but also helps you generate customer satisfaction. Hence effective communication is the key.
- Customer Delight: As per the survey conducted by RightNow, 73% of customers fall in love with a brand and remain loyal because of the friendly customer service representatives. This is a clear indication that the role of communication plays an integral part in increasing customer satisfaction and delight.
- Increased Productivity: Effective communication means the team knows their roles, responsibilities, and expectation with their work. And there are fewer chances of a fallout between the managers and teammates. Hence this increases the work satisfaction and productivity of the employees.
- Clarity & Focus: Clear communication always breeds focussed individuals. When clear expectations, objectives, and feedback are communicated people are more likely to focus better. Even in marketing communications when the clear objective is communicated they are more likely to achieve the desired results.
- Building Trust & Better Relationships: At the end of the day every task comes down to happy employees and happy customers. Companies cannot function without this. And effective communication is the key to the happiness of both customers and employees.
5 tips on how you can improve your communication skills:
- Take feedback on your communication skills from your colleagues, managers, and friends.
- Analyze and work on the feedback given to you.
- Seek more opportunities where you lead the communication and analyze it
- Attend workshops on effective communication
- Join courses on effective communication
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